LOST REGISTRATION KEY

I lost my registration key, how can I find it?

Please contact us and choose "I have lost my registration key" and an automatic confirmation email with your registration key will be sent to this email address.

FIRST STEPS

What are the system requirements to run my games?

Each game has its own set of requirements. When you click 'More Info', you'll be able to read about the System requirements of each game and make sure that your system is compatible. Many games require operating software call DirectX from Microsoft. To install DirectX, Please visit Microsoft's DirectX download center and follow the installation instructions.

How do I download games?

On each game page, click the Download button. When asked whether to open or save the file, click 'Open' button to proceed. A short installation procedure will run automatically on you machine. Keep following the instructions and you will be playing in a minute or two!

How can I play the game after installation?

After your installation has been completed, a shortcut Icon should appear on your desktop. Double click on this Icon to start playing.

How do I buy a game?

Click on the "Buy" button on the game's web page. Please make sure that you have successfully installed the free trial version, before attempting to buy.

Can I order the game on a CD-ROM?

When you buy the game you can mark the CD option. After choosing your country from the list, you'll be able immediately to see the additional shipping price. Its usually much easier to download the game directly from the Internet. CD shipment usually takes less than 2 weeks, although it can be a little longer for International deliveries.

After purchasing a game, how can I play the full version?

Just click on the game icon on your desktop, the same way you did before buying the full version. When you purchased the game it should have been unlocked automatically, and its full version should be ready to play. If the game wasn't automatically unlocked, simply enter your registration keys which were sent to you in your confirmation email. To enter the registration key:
1) Go to your confirmation email, (This is the email that was sent to you to confirm your purchase of the game.) In that email you will find the Registration Key. The Registration Key is a special code of numbers and letters. Copy the Registration Key.
2) Open the game.
3) Click on the Button that says, "Enter Registration Key"
4) Enter the Registration Key in the space provided.

What is the 'My Games' page about?

This page will let you see and run all the games you have downloaded in one convenient place. It includes information such as the trial time still left on every game and whether or not it was purchased. Click 'play now' on any game listed and it will automatically launch that game.

Purchase Inquiries and Registration issues

I purchased the game, it doesn't work? What should I do?

Do not purchase the game again. First, try to download the game a second time, and open it. If that doesn't work, look for the solution at the following lines, you will probably find it helpful! If it still doesn't work contact us.

I can't buy the game because I receive an error message. What should I do?

contact us as soon as possible with the exact error message you receive. Our dedicated support team will do the best to assist you to solve the problem and enjoy the game.

How do I get my game's Registration Key?

Your registration key is provided in the automatic purchase confirmation email sent to you ( This is the email that was sent to you to confirm your purchase of the game.) and follow these steps:
1) Copy the Registration Key. The Registration Key is a special code of numbers and letters.
2) Open the game.
3) Click on the Button that says, "Enter Registration Key."
4) Enter the Registration Key.

I didn't receive a confirmation letter and I don't have my registration key; what should I do?

If you purchased the game from us, we sent you a confirmation letter. If you haven't received it yet then you may have entered a wrong Email address or had a problem with your Email, make sure it's not over its storage capacity. To inquire about your order please contact usand choose “I am having a problem with my registration key.”

My registration key doesn't work. The game says: 'Wrong Email or Key' what can I do?

Your registration code can be used only on the same computer that you used to purchase the game. There are no O's (letters) only 0 (zeros, numbers). To avoid mistakes Copy and Paste both the registration code and the Email address from your confirmation letter as explained here:
1. Put your mouse cursor (The I shape) on the left of the Key (or text) you would like to copy. Left-click on the mouse and drag it over the text you wish to highlight. You need to be accurate. Release your mouse button. You will see the text highlighted.
2. Now, when the cursor is on the highlighted area, right-click once on the mouse, a little menu will open. Choose (left-click once): Copy. The text is now copied.
3. Move to the document or area (the registration bar) you wish that text to be placed. Place the cursor there.
4. When you're there, right-click once to let the little menu open again. Left click on Paste.
Now you should have the entire key number as it is in the right place.
Still get an error message? Please contact usand choose “I am having a problem with my registration key.”

I lost my registration key, how can I find it?

Please contact usand choose "I have lost my registration key" and an automatic confirmation email with all of your registration keys will be sent out to this email address.

I lost my game; I can't find it on my computer. How can I get it back?

Visit the game page and click the Download full version button. When asked whether to open or save the file, click 'Open' button to proceed.

I changed my Email address; do I need to contact you?

The Email address is part of your personal code. Your old Email address will still work with your keys even after you changed it. contact us only if you want us to send you information about new games and special deals we launch from time to time.

I don't own a credit card / I don't like to give out my credit card details on the net. How can I purchase games?

Please be advised that our ordering system is secured and authenticated. If you are still hesitant or don't own a credit card, we may be able to help you. Please contact us with the list of games that you would like to buy, and we'll do our best to supply you with a solution.

Do I need to pay any tax? What is VAT? Who needs to pay it?

European Union VAT is a general consumption tax assessed on the value added to goods and services only for EU citizens. For more information about that click: Value Added Tax (VAT). We also collect Colorado sales tax.

PROBLEMS WHILE PLAYING A GAME

The game doesn't start or doesn't run well. What should I do?

Many problems appear to get solved by un-installing the game, and then downloading it again. This may be caused by old or corrupted files. In order to make sure you have a fresh download, you may need to clear your browse's cache. To clear your browsers cache, open your internet browser ( for most computers, this is Internet Explorer) then go to Tool, then Internet Options, and click on Delete Files. While downloading a new version of the game, do not interrupt the download. Make sure that there are no other programs running when you install the game.

My screen is black and the game doesn't appear. What do I do?

It is possible that you do not have the latest version of DirectX installed on your computer. Please visit Microsoft's DirectX download center and follow the instructions to install DirectX.

The game runs very slow. What can I do?

Make sure your computer meets the game's system requirements. Then, close all other applications. You may need the restart your computer and try again.

The game's graphics or sounds are not functioning properly. What can I do?

Make sure your multimedia drivers are updated. If not, install the latest drivers from the website of the video or sound card's manufacturer. If that still doesn't work, contact us for further assistance.

PROBLEMS WITH ONLINE GAMES

I tried to play a game online but I get only a blank screen or a black screen with a red cross.

In order to run this game you must make sure your computer has the latest version of these components installed:
Java, Flash and Shockwave

GAMESAVER MEMBERSHIP

What is GameSaver membership?

As a GameSaver member, you get a simple and easy way to purchase games at a discount price. The GameSaver membership is a monthly membership that allows you to redeem a game at a reduced rate each month. In addition, you may also purchase more games throughout the month at your membership rate.

How do I sign up for GameSaver membership?

You can sign up by simply selecting any game and clicking on the "buy now" link. During checkout, you will have an option to purchase the game at full price or to become a GameSaver member. Choose a GameSaver membership option and start saving right away!

How do I log in to my GameSaver account?

1. Please visit the Game Center
2. Click on the "More Info/Buy now" link of any game
3. Click on the "Buy Full Version" link
4. Click on "Already a member? Log In"
5. You will be prompted to enter your Email Address and Password.

How do I cancel my GameSaver membership?

You may cancel your GameSaver membership any time.
You must be logged in to your account to Cancel your membership. Once you are logged in please click on the GameSaver FAQ to access the cancel link.
Please note that if you cancel your membership before you have fulfilled your commitment, you will be charged for the remaining months of your membership. For every month you are charged, you will receive a Free game as noted in your membership commitment terms and conditions. All Free games earned must be redeemed within 60 days, after which they will expire.

VIRUS MESSAGES

My McAfee anti-virus software detected a virus in my game; what should I do?

McAfee has incorrectly detected the game file as a "trojan". We apologize for any inconvenience this false positive may have caused. Please be assured that your game is completely safe for your computer. In order to resolve the issue, update your software to the latest virus definitions.

http://mysupport.mcafee.com/Eservice/Default.aspx.

Online Game Features

Using In-Game Chat service

Free In-Game chat is provided on free single & multiplayer online games. Enjoy this feature or "mute" chat if you prefer to focus on your game!

Why are my chats blocked?

This could happen for a few reasons:

• You may be logged in as a guest. Only logged-in uses are able to chat.
• You might be under the chat age limit.
• You may have disabled chat under your chat preferences.
• You may have been banned for inappropriate behavior in the chat rooms.
• If you have been banned you should have received an email. If you believe you have been banned but have not received an email, please contact customer service.

How do I ignore a user?

To add a user to your ignore list, click the user's name and then click the ignore button in the game shell. You can un-ignore someone by repeating this. Ignored users will have their name appear in grey on chat room list.

How do I remove someone from my ignore list?

To remove a user from your ignore list, click the user's name and then click the un-ignore button in the game shell.

How do I report someone for harassment or abuse?

To report a player who is harassing you or using abusive language, click on the player's name in the chat area. You will see a link to Report Abuse under the name. Please note that reports are answered directly and are often resolved internally within customer support. You can also ignore the individual or turn off chat completely.

Using Invite a Friend

There are two ways to invite your friends to play with you.

1. Select the Mail icon at the top of the game window to send an email to a friend and invite them to play.
2. If your friend is online and on your Friends List, you can send an invitation to play using the Invite to Play feature of your Friends List.

Can I play games with friends?

Many great head-to-head games are available. Try a hand of Texas Hold 'Em or play a round of Darts with your friends when you click on the Multiplayer tab from the GameNext site or play any single player game and chat with friends while you play!

No one to play with? Just click on any game and go to a game room where you can meet and chat with hundreds of other players who are looking for fun.

My Profile

Why can't I change my Nick Name?

For security purposes, users may not change their Nick Name

What are Avatars?

Your Avatar is your personal "game face". It is your identity and will usually follow you through the entire experience, displaying on the community site. Visitors can view your Avatar by clicking your Nick Name in chat.

How do I customize my Avatar?

Visit your Profile and select Avatar. There you can choose from different faces, hair, accessories & backgrounds. Check back often for new ways to update your Avatar.

Can I upload my own photo as a Avatar?

No. However, you can personalize your Avatar! Visit your Profile and select from different faces, hair, accessories & backgrounds. Check back often for new ways to update your Avatar.

Do all games support high scores?

High scores are available when you play high score games. New games that support high scores are added often.

Are high scores available for downloaded games?

No. Play free high score Web games in order to have your high scores saved.

How can I see my high scores?

There are a few ways to see your high scores.

Your game high score will appear in the Recent Games section of your Profile. In addition, you can look on the High Scores page for a particular game to see how you compare to other community members.

While playing a game, your most recent score will appear next to your name in the game shell, even if that is not your highest score.

How can I see the top scores or ratings in the community?

Click on the High Scores link from the game description page.

How do multiplayer ratings work?

The community use's the ELO rating system in its multiplayer games. This is a method for calculating the relative skill levels of players. You begin at 1200 and your rating will increase if you win, decrease if you lose. The amount your rating goes up or down is based on the difference between your rating and your opponent's.

How does My Recent Games work?

Recent Games displays all the games you have downloaded or have played online and achieved a high score on in one convenient place. It also displays any trial time that remains on every game and whether or not it was purchased. Click Play on any game listed and it will automatically launch that game.

Playing Online

Can I play online games without registering?

Yes. However, guests are unable to chat, save scores, earn Tokens or use any of the other free features available to members.

Creating an account is easy and free! Sign up now.

As a community member, can I play as a guest?

Yes. If you do not log in, you can play as a guest. However, guests are unable to chat, save scores, earn Tokens or use any of the other free features available to members.

What is a GameNexted Game?

Each time you play a high score enabled online game, your high score will be recorded and matched against other members high scores for this game.

What are the system requirements to run games from GameNext?

Each game has its own set of requirements in the game�s deatil page. When you click on the game image, you'll be able to get to the game's detail page and read about the system requirements of each game and make sure that your system is compatible.

Why are there ads on online games?

The community single and multiplayer online games and features are sponsored so that games can be provided at no cost to you.

If I click an ad will my game be interrupted?

No, you can click on any ad and your game will not be affected.

I am looking for my favorite game but can't find it.

Periodically, an online game may removed temporarily from the site for quality assurance or retired due to low interest. Check back often to find the game or send an inquiry to Customer Support.

What should I do if I tried to play a game online, but I get only a blank screen or a black screen with a red cross?

In order to run this game you must make sure your computer has the latest version of these components installed: Java, Flash and Shockwave.

Why can't I see the full screen when playing single and multiplayer games?

It is recommended that you increase the resolution of your screen to be able to see the entire window to play and chat. To do so, please right click on your desktop and select "Properties". Then click on the term called "Settings" and move the "Screen Resolution" cursor toward "More". Click on "OK". ALso, please set your monitor to 1024x768.

How do I report someone for harassment or abuse?

To report a player who is harassing you or using abusive language, click on the player's name in the chat area. You will see a link to Report Abuse under the name. Please note that reports are answered directly and are often resolved internally within customer support. You can also ignore the individual or turn off chat completely.

Tokens

What are Tokens?

Tokens are awarded when you play high score enabled games.

How do I get Tokens?

Tokens are awarded when you play high score enabled games.

What are Tokens used for?

Tokens can be redeemed for fun accessories, backgrounds or even a new hairstyle for your Avatar. See what's available!

Can I buy Tokens with real money?

Players cannot buy Tokens with real money, they are earned by playing high score enabled games